Store Policy
Shipping
We want you to get your Gravy Baby gear as quickly as possible!
Processing Time:
-
Orders are typically processed within 1–3 business days.
-
Pre-orders are shipped on the date specified on the product page.
Shipping Options:
-
Standard Shipping: 3–7 business days (Australia)
-
Express Shipping: 1–3 business days (Australia)
-
International Shipping: not currently available but check back soon.
Shipping Costs:
Shipping costs are calculated at checkout based on weight, location, and delivery method.
Tracking:
All orders come with tracking details, which will be sent via email once your order has shipped.
Note:
We are not responsible for delays caused by customs or carrier issues outside our control.
Returns & Exchanges
Because our products are small-batch and limited, our returns policy is as follows:
Faulty Items:
-
If your item arrives faulty or damaged, we will happily offer a full refund or replacement.
-
Contact us within 14 days of receiving your order with a photo of the issue, and we’ll guide you through the process.
Change of Mind / Size Issues:
-
We do not offer refunds for change of mind.
-
We may offer store credit for items returned due to change of mind, incorrect size, or if an exchange isn’t possible.
-
Because our products are limited, we cannot guarantee exchanges or store credit in all cases.
How to Request Store Credit:
-
Contact us at hello@gravybaby.com.au within 14 days of receiving your order.
-
Include your order number and reason for return.
-
We will let you know if store credit can be issued.
-
Items must be unworn, unwashed, and in original condition with tags attached.
Non-Returnable Items:
-
Sale or clearance items
-
Gift cards
Privacy Policy
Your privacy matters to us. Any information you provide is used only to:
-
Process orders
-
Communicate with you about your order
-
Send occasional updates or promotions (you can unsubscribe anytime)
We never sell or share your information with third parties.
FAQs / Customer Care
Can I change my order after placing it?
-
Contact us within 24 hours and we’ll do our best to accommodate.
Do you offer gift wrapping?
-
Not currently, but our packaging is always thoughtful and ready to gift.
How do I contact you?
-
Email us at hello@gravybaby.com.au, and we’ll reply within 48 hours. You can also DM us on instagram @gravybaby.label
